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It's also possible that a third-party add-in has made a change to your default template, and this causes the app to show an error message whenever launched. If you see an error message the moment you attempt to launch an Office app, you may have a very old version of Office installed, or something went wrong with the last update.įor these issues, run Office-Reset and choose to 'Reset' the app that is producing the error
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However, there are scenarios where the app appears to get stuck in a loop and it's necessary to remove any existing cached credentials that may still be lingering on the device.įor these cases, you can run Office-Reset and choose 'Reset License and Sign-In' App Launch Errors In most cases, you can try again and resolve the problem.
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The difference between Offices – the behemoth Windows on one side, the niche Mac on the other – has been put into even starker relief recently: Microsoft has adopted March and September dates for launching new upgrades to Windows 10, Office 365 ProPlus and Windows Server, but made no similar promises for Office for Mac 2016.This page lists examples of the types of issue that Office-Reset can resolve.Īn activation error usually occurs if there's an issue contacting the Office Licensing Service.
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(Recently, for example, Microsoft added a delivery-and/or-read receipt option to the Mac version of Outlook that functionality has been in Outlook on Windows since 2013.) And because there are no regular, large-scale feature upgrades to Office for Mac, support is not curtailed by the release schedule as with Windows. Mac editions, however, are refreshed with new tools at irregular intervals, often long after the same feature debuts in the same Windows application. The latter will be upgraded with new features, Microsoft said in April, twice each year for enterprise subscribers to Office 365 ProPlus, with each release supported for 18 months before giving way to a pair of successors.
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Nor does Microsoft update and service Office for Mac for corporate customers as it does the far more popular Windows SKU (stock-keeping unit). Microsoft has repeatedly classified Office for Mac as a consumer product to justify the half-measure, even for the Home and Business edition. Unlike the Windows version of Office, which receives 10 years of security support, those that run on macOS are allotted half that. The impending cutoff for Office for Mac 2011 is an issue only because Microsoft shortchanges Office for Mac users. At the time, Microsoft cited the long-standing policy of supporting a to-be-retired product for two years after the successor product is released when it added time to 2011. But in the summer of 2015, when it was clear that 2011’s successor would not be ready by early 2016, Microsoft extended its lifespan by 21 months. Office for Mac 2011’s end-of-support deadline was originally slated for January 2016, approximately five years after the productivity package’s release. The individual applications – Excel, PowerPoint, Outlook and Word – will continue to operate after support ends, but companies will be taking a risk, however small, that malware exploiting an unpatched flaw will surface and compromise systems.
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As of that date, Redmond will cease supplying patches for security vulnerabilities or fixes for other bugs, and halt both free and paid assisted support. Microsoft’s advice about Office for Mac 2011 wasn’t unexpected, since support for the application suite is slated to end 10 October, a date Microsoft first stamped on the calendar two years ago, but has not widely publicised since. (Version 15.35 was released in June since then, Microsoft has issued 15.36 in July and 15.37 in August.) “In some cases, you may not be able to launch the Office apps ,” Microsoft said.Īpple is expected to release High Sierra to customers in September.
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In the same document, Microsoft told those running the newer Office 2016 for Mac that they must update its applications to version 15.35 or later, if they intend to upgrade their Macs to High Sierra. Microsoft has warned users of Office for Mac 2011 not to upgrade to Apple’s macOS High Sierra when the new operating system launches next month.”Word, Excel, PowerPoint, Outlook and Lync have not been tested on macOS 10.13 High Sierra, and no formal support for this configuration will be provided,” Microsoft wrote in a support document.